Terms and Conditions
Introduction
Please read these terms and conditions (“Terms and Conditions”, “Terms and Conditions”) carefully before using the decoroomae.com website (the “Site”, “We”, “Our”). These Terms and Conditions set out your and our rules and responsibilities in relation to the use of the Site.
User Data and Privacy
We are committed to protecting your privacy and data security. All information you provide to us will be treated in accordance with our Privacy Policy.
Intellectual Property Rights
All content on the Site is our intellectual property or has been used with the permission of the copyright holders. You may not use, copy or distribute this content without our permission.
Limitation of Liability
We are not liable for loss or damage arising from your use of the Site or its content. We do not guarantee the accuracy or completeness of the information on the Site and you use it at your own risk.
Changes to the Terms and Conditions
We reserve the right to make changes to these Terms and Conditions at any time. All changes will be effective upon posting on the Site.
Acceptance of the Terms and Conditions
By using the Site, you agree to these Terms and Conditions. If you do not agree to them, please stop using the Site.
Communications
Return Policy
Return Window:
Returns are accepted within 14 days from the date of receiving your payment.
Non-Returnable Items:
Products purchased from the Sale section are not eligible for return.
Items that are not in their original condition, including signs of damage, wear, or missing parts, are not eligible for return.
Packaging Requirements:
All returned items must be in their original packaging and include all accessories and documentation.
Approval Process:
Returns must be pre-approved by our team. Please contact customer service before sending any items back to us.
Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g., incorrect or defective item).
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 25 business days.
Exclusions:
Custom-made items, specially ordered products, and pre-orders are not eligible for return.
If you have any questions regarding your return, please feel free to contact our customer service team.